Introduction
At Aldhurst® Flooring, Waterproof Rigid Core Flooring (“Aldhurst“, “we“, “us” or “our“), we respect the privacy of our users (“you” or “your“). This Privacy Policy explains how we collect, use, disclose, and protect your personal information through your use of our website aldhurst.shop (the “Site“), and any other online services, features, content, applications or widgets offered from time to time by Aldhurst (collectively with the Site, the “Services“).
Please read this Privacy Policy carefully. By visiting and using the Services, you agree that your personal information will be handled as described in this Privacy Policy. Your use of the Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use.
What Information Do We Collect?
Information you provide to us:
- Account registration: When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
- Order placement: We collect information to process your order, including your name, billing address, shipping address, email address, phone number, and credit card number.
- Profiles and account information: You may provide additional information as part of your account profile, such as your birthday, address book, and shopping preferences. You may provide information in user content you post to the site, such as photos, comments, ratings and other features.
- Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
Information we collect when you use our Services:
- Device information: We may collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, browser type and version, unique device identifiers, and mobile network information.
- Log information: We collect server logs which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity.
- Location Information: We may collect information about the location of your device when you access or use one of our mobile applications or otherwise consent to the collection of this information.
- Cookies and other tracking technologies: We use cookies, web beacons, unique identifiers, and similar technologies to collect information about the pages you view, links you click, and other actions you take on our Services, within our ads or emails, and on third party sites and services. For more details, please see our Cookie Policy.
- Third party analytics: We use Google Analytics, Adobe Analytics and other third party analytics services to help analyze how users use the Services. These services use cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends.
Information we receive from third parties:
We may obtain information about you from third parties. For example, if you access our Services through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the Aldhurst application, linking your account to the Aldhurst Service, etc., that third party may pass certain information about your use of its service to Aldhurst. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. If you allow us access to your friends list, your friends’ user IDs, and your connection to those friends, may be used and stored to make your experience more social. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the Aldhurst Service.
How Do We Use this Information?
We use your personal information in the following ways:
- Provide, operate, and maintain our Services
- Improve, personalize, and expand our Services
- Understand and analyze how you use our Services
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes
- Process your orders and payments
- Find and prevent fraud
- For compliance purposes, including enforcing our Terms of Use, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
How Do We Share this Information?
We do not rent or sell your personal information to third parties outside Aldhurst for their marketing purposes without your consent.
Partners: We may share information with partners who provide services on our behalf or help us operate our business, such as fulfillment, payment processing, customer service, email delivery, hosting, and technology services. These partners are obligated to only use your information on our behalf and under our instructions.
Affiliates: We may share information with affiliates in order to help provide, understand, and improve our Services.
Business Transfers: Information about our users, including personal information, may be disclosed and transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.
Compliance with Laws and Law Enforcement: Aldhurst cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose your information to government or law enforcement officials or private parties if we determine in our sole discretion that such disclosure is necessary or appropriate.
Aggregate Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
How Do We Store and Protect your Information?
Storage and Processing: Your information collected through the Services may be stored and processed in the United States or any other country in which Aldhurst or its subsidiaries, affiliates or service providers maintain facilities.
Keeping your information safe: Aldhurst maintains physical, electronic and procedural safeguards to protect your personal information. We limit access to personal information only to those employees or agents who need to access the information to provide our services to you. Their access is limited and secured. However, no data protection measures can guarantee 100% security all of the time. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
Retention: We keep your personal information as long as we need it for lawful purposes as described in this Privacy Policy. We will then either delete your data or anonymize it so that it no longer identifies you.
Your Choices and Rights
Accessing, updating or deleting your information: You may access, update or delete your profile information and preferences by logging in to your account and editing your profile. If you wish to download or delete your account entirely, please contact us at [email protected]. Responding to your requests may take us up to 30 days.
Opting out of communications: You may opt out of receiving certain promotional communications from us by following the unsubscribe instructions in the email. You may not opt out of administrative communications, such as order confirmations or service notifications.
Cookies: Most browsers let you remove or reject cookies. To do so, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you do not accept cookies, you may not be able to use all functionality of our Services.
Do Not Track: Aldhurst does not currently respond to browser do-not-track signals.
Targeted online advertising: Some advertising providers that use cookies or other tracking technologies to serve you targeted ads may participate in the Digital Advertising Alliance’s Self-Regulatory Program for Online Behavioral Advertising. To learn more about how targeted advertising works, you can visit http://www.aboutads.info/choices.
Mobile app permissions: Mobile platforms have permission systems for specific types of device data and notifications, such as camera, contacts, location services, etc. Where possible, our mobile apps will request your permission before accessing or collecting any location based information or sensor data from your device. Most mobile platforms let you revoke the app’s privileges temporarily or permanently. Please refer to your device settings or help section to learn how to change these permissions.
Additional Services
This privacy policy only covers Aldhurst’s main Services. Some services like forums, chat rooms, profiles and social networking may have additional rules and privacy practices. Since those services are more social, users may receive more unsolicited communications from other community members. You should read the individual privacy policies for each community/network you join.
Children’s Privacy
Aldhurst does not intentionally gather personal information from children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information without their consent, he or she should contact us at [email protected]. If we become aware that a child under the age of 13 has provided us with personally identifiable information, we will delete such information from our files.
Changes to this Policy
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last modified’ date at the bottom of this page. Continued use of our Services confirms your acceptance of our Privacy Policy and any updates.
Contact Us
If you have any questions about this Privacy Policy or Aldhurst’s data collection, use, and disclosure practices, please contact us at [email protected]
Last Modified: January 1, 2024
